Refund policy

 

Right of return and withdrawal from a contract

The client is able to return received products within 14 days of delivery without any specified reason.

Calculation of return period (14 days begins at):

  1. a) Delivery of the product
  2. b) At the time of delivery of the final ordered product, if it is part of multi-product order
  3. c) At the time of delivery (either to the client or an authorised person) of the final ordered part of a product, if said product consists of a number of different of parts.

The right to return for dietary and nutritional supplements may only be exercised prior to opening, subject to the condition that it is a sealed product which cannot be returned after opening for health or hygiene reasons.

In addition, the right to return shall not be exercised in respect to a perishable product or a product which is expected to have a short usage life. The client does not have the right to return products in case of water sports bottles.

The right to return can be exercised by the client by the following options below:

  1. The client may send an explicit written notice of return to one of the following addresses:
  • Email address: hello@amata-power.com
  • Address: 8000 Székesfehérvár, Surányi utca 47

The service provider strongly recommends that the client includes his/her name, address, date of ordering or date of receipt, signature and date and place of delivery of the product whilst writing to confirm the returning of products. In the case of postal mail, the service provider recommends sending it via registered mail in order to confirm the date of posting. When notifying by post, the date of posting will be counted against the 14-day deadline.

  1. The client may terminate a contract with the service provider by completing an online form or by filling in a declaration using the template (attachment 1) and sending it via email at hello@amata-power.com or via post at 8000 Székesfehérvár, Surányi utca 47.

As soon as the client has sent the form available on the service provider's website, the service provider shall confirm it in writing without delay.

The client shall bear the burden of proving that he/she has exercised his/her right of return and contract withdrawal in accordance with the provisions set out in this section and the applicable legal provisions.

In the case of written withdrawal, it shall be deemed to have been validated by the deadline if the client sends the relevant statement to the service provider during the cancellation period (including the 14th calendar day).

The client shall be required to return the product(s) in their entirety (that is, with the accessories and all documentation with which it was shipped), intact, clean, in their original packaging (if possible), and in the condition and value they received it.

In the event that the client has returned the product(s) in an incomplete, damaged or visibly used condition, the service provider may claim damages from the client.

The client may continue to exercise his/her right of withdrawal for the period between the date of conclusion of the contract and the date of receipt of the product(s).

The cost of returning the product(s) shall be borne by the client. The service provider shall not bear the cost, nor shall the service provider undertake to arrange the return or any associated costs. The product(s) cannot be returned via the postal service and it will not be possible for the service provider to accept a parcel returned which would need to paid for upon delivery.

If the client, having paid for an order, withdraws from the contract with a statement to that effect, the service provider shall reimburse any relevant amount already paid by the client without delay, but no later than 14 days after receiving the notice of withdrawal from the customer.

The service provider may withhold the refund of the purchase price until such time as the ordered product has been returned. The client shall immediately (but at the latest within 14 days after the notification) take action to return the product to the service provider upon notification of the withdrawal.

The product must be returned by the client to the following address: 8000 Székesfehérvár, Surányi utca 47.

The service provider shall not reimburse the cost of shipping and any additional costs incurred by the client in choosing a mode of shipping other than the cheapest standard mode of shipping offered by the service provider.

Money refunded will be through the same payment method used in the original transaction, unless the client explicitly consents to another payment method. The refund method will not impose any additional cost on the client. In the case of credit card payments, the amount will be transferred back to the bank account specified at the time of payment. There is no option involving cash-back.

No right of refund or contract withdrawal shall exist in relation to a non-prefabricated product manufactured by the service provider at the expressed request of the client. The client shall be held responsible for the condition of product(s) and any subsequent decline due to use which goes beyond the expected design-limits or according to the product specifications.

In the absence of the above, the client is entitled to exercise his/her right of withdrawal from a contract for 1 year. If the service provider produces the relevant policy information after the expiry of 14 days from the date of receipt of the product or the conclusion of the contract, but within 12 months, the withdrawal period is 14 days from the communication of this information.

As per the previous, if the client fails to send his/her cancellation notice within the specified time, it is considered that the client has not fulfilled the conditions for exercising the right of cancellation, and therefore his/her contract will remain in force.

 

Warranties and liabilities (r.e. the service provider)

In the event of a mistake or other related non-fulfillment issues by the service provider, the client may enforce a warranty claim against the service provider.

The client shall possess the following options regarding warranty claims:

  1. a) The client may request repair or replacement unless it is not possible, or if it would incur a disproportionate additional cost to the service provider.
  2. b) If no repair or replacement is requested by the client, or the client has not been able to request for the above, the client may request reimbursement from the service provider for any proportionate inconvenience caused.
  3. c) The client may remedy the defect him/herself or have it repaired or, in the final case, cancel the contract.

The client may switch from one of the above warranty rights, but the cost of the transition will be borne by the client unless warranted or provided by service provider.

The client shall notify the service provider about the defect immediately after discovery, but no later than two months after discovery. The client may enforce his/her warranty claims within a 2-year limitation period from the date of receipt. After the two-year limitation period, the client’s warranty claims shall no longer be valid.

Within the first six months of the date of delivery, there is no other condition for enforcing a warranty claim other than the fact that the client certifies that the product(s) have been provided by the service provider. In such a case, it shall be presumed, until the contrary is proved, that within six months of the date of delivery, the defect discovered by the client was present at the time of delivery. However, after six months from the date of delivery, the client shall be required to prove that the defect discovered was present at the time of delivery.

The client may declare his/her intent to enforce a warranty claim via e-mail at hello@amata-power.com or via post at 8000 Székesfehérvár, Surányi utca 47. In each case, the service provider shall make a record of the notification, which shall be made known to the client in a verifiable manner.

 

Product warranties (r.e. relevant manufacturers/distributors)

In the event of a defect in a product, the client may, at his/her discretion, claim a warranty claim via the service provider or through the relevant manufacturer/distributor. However, a client shall not be entitled to enforce both types of warranties at the same time or for the same product defect.

A product is defective if it does not meet the quality requirements applicable at the time of placing it on the market or if it does not have the characteristics guaranteed by the manufacturer /distributor.

In the event of a product warranty claim, the client may only request the repair or replacement of the defective products. The defect of the product should be proved by the client in this case.

The client shall notify the manufacturer/distributor of the defective product immediately upon discovery of the defect. Any defect communicated within two months of the discovery of the defect shall be deemed to be communicated without delay. The consumer is liable for any damage resulting from a delay in communication.

The client can assert his/her product warranty claim within two years of the product being placed on the market by the manufacturer or distributor. After the expiry of this time limit, the client shall lose the right to claim a warranty.

The client can only claim his/her product warranty against the manufacturer or distributor of the product.

The manufacturer/distributor shall only be exempt from product liability if it can prove that:

  1. a) the product in question was not produced, sold or distributed by them; OR
  2. b) at the time the product was placed on the market, the defect was proved not be present according to technical knowledge or certainty; OR
  3. c) the defect in question was caused by the application of a law or a mandatory official regulation.

The manufacturer/distributor must justify only one reason for exemption (as above).

The client may declare his/her warranty claims via e-mail at hello@amata-power.com or via post at 8000 Székesfehérvár, Surányi utca 47.

In each case the service provider shall send a confirmation of the receipt of the notification.

 

Guarantee

No statutory warranty is required for the products offered by the service provider for sale on this website. If the service provider provides a separate warranty from the manufacturer/distributor, it shall clearly state this on each product.

 

 

Attachment 1

 

Withdrawal declaration template

 

Addressee: AmataSport Kft.

8000 Székesfehérvár, Surányi u. 47.

 

I/We the undersigned, declare that I/we am/are exercising my/our right of withdrawal or termination in respect to the following contract for the sale of:

 

Date of contract (order acceptance)/date of confirmation receipt:

Name of client(s):

Address of client(s):

 

Signature of the client(s):

(in the case of a paper statement only)

 

Date:

 

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